AN
Audrey N
1 reviews | Active since Jun 2021
21 Nov 2023, 14:12
#Blackfriday
Terrible terrible service!!!!!! They made me wait 2years and still no claim done!!!!! I'm Goin to cancel my policy with them
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Replies (2)
MotoVantage's replyOfficial
21 Nov 2023, 14:34Hello Audrey, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division
MotoVantage's reply21 Nov 2023, 14:34
Official
Hello Audrey, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division
MotoVantage's replyOfficial
22 Nov 2023, 15:08Dear Audrey Naidoo, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division
MotoVantage's reply22 Nov 2023, 15:08
Official
Dear Audrey Naidoo, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division