RP
Rowlyn P
1 reviews | Active since Sept 2020
18 Apr 2024, 16:50
Bad service. waste of time
Worst company I've ever dealt with . I call and I get put through to various departments. And then I call to query my claim only to be put on hold for so long. I waste 200 rands in air time just being on hold. I end up getting no answers, frustrated and annoyed I cut the call. With no answers .There should be something done by management of this company And they say the calls are recorded for quality. The quality is pathetic. Something needs to be done I am frustrated I need answers. I need my vehicle fixed. I just want a yes or no. I pay for a service and I expect to get a service not this poor treatment.
Helpful (0)
Replies (2)0
Replies (2)
MotoVantage's replyOfficial
19 Apr 2024, 08:03Hello Rowlyn P
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply19 Apr 2024, 08:03
Official
Hello Rowlyn P
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
19 Apr 2024, 10:47Dear Rowlyn P
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply19 Apr 2024, 10:47
Official
Dear Rowlyn P
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division