SL
Sibusiso L
1 reviews | Active since Jan 2024
12 Jan 2024, 11:38
Bad Service
I would do half a star if I could, in the age of efficiency i rate go with someone else whose systems and claims process are not dated, just tyre & rim cover going on for two weeks without my tyre being replaced.
You log a claim on their website and email, they take almost take up to five days to respond, when they eventually respond, it's like you buying a house just for a tyre, there's one person who only approves these claims, don't get me started with the going to tIger wheel & tyre and sitting there like you lost because no one is communicating anything from their side with T&T. You just stick our the process because they taking your money also have a feeling it's by design. luckily i work from home so i had enough time to stick it through but that will be my last claim, time to shop around.
Helpful (0)
Replies (3)0
Replies (3)
MotoVantage's replyOfficial
12 Jan 2024, 12:04Hello Sibusiso Lukhele
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply12 Jan 2024, 12:04
Official
Hello Sibusiso Lukhele
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SL
Sibusiso L's updateReviewer Update
12 Jan 2024, 15:57Yeah sure, you then rejected the claim and told me I drove with the tyre while it was flat after all the hustle. I had scratch and dent, you made up excuses i cancelled it, I am in the process of cancelling this one too wish I did earlier before this incident, at least now I know what not to do and never to look to your side ever again and will tell anyone that does to not waste their time, only reason I took this really was because of fnb. happy new year,
SL
Sibusiso L's update12 Jan 2024, 15:57
Reviewer Update
Yeah sure, you then rejected the claim and told me I drove with the tyre while it was flat after all the hustle. I had scratch and dent, you made up excuses i cancelled it, I am in the process of cancelling this one too wish I did earlier before this incident, at least now I know what not to do and never to look to your side ever again and will tell anyone that does to not waste their time, only reason I took this really was because of fnb. happy new year,
MotoVantage's replyOfficial
17 Jan 2024, 12:20Dear Mr Lukhele,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***0 , we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply17 Jan 2024, 12:20
Official
Dear Mr Lukhele,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***0 , we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division