KM
Kabelo M
1 reviews | Active since Aug 2014
01 Feb 2024, 17:23
Bad service
Motorite has proved to be one of disorganised group. Enquiries are not attended in time. Claims are not taken serious or processed in time. I would not advise anyone to ever buy policy with motorite, it can’t take 3 days to authorise a claim for simple service on car. Their is **** ***. We all have things to do, time is crucial for everyone, they should bear that in mind. Glad the policy expires shortly. Thank you for bad service. On 3 occasions they have kept me waiting authorising for a service.
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Replies (2)
MotoVantage's replyOfficial
02 Feb 2024, 08:04Hello Kabelo M,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply02 Feb 2024, 08:04
Official
Hello Kabelo M,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
02 Feb 2024, 10:39Dear Kabelo M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***1, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply02 Feb 2024, 10:39
Official
Dear Kabelo M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***1, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division