DB
Debbie B
1 reviews | Active since Oct 2013
18 Jun 2024, 09:06
Avoid MotoVantage insurance! They ***** your money!
I have been paid off at my work for illness / disability, due to a work burnout!! This happened wile employed at my old company, now they claiming pre existing when taking out the policy! Absolutely nonsense!! I had mental breakdown due to work pressure!! So how is this pre existing!! This company is ******* taking people's money and not wanting to give them a fair pay out!! Avoid MotoVantage!! They ***** your money!!
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Replies (2)
MotoVantage's replyOfficial
18 Jun 2024, 09:18Hello Debbie B,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply18 Jun 2024, 09:18
Official
Hello Debbie B,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
25 Jun 2024, 11:20 Dear Debbie B ,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply25 Jun 2024, 11:20
Official
Dear Debbie B ,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division