PM
Phiwo M
1 reviews | Active since Mar 2009
11 Feb 2025, 13:41
Atrocious Service!
Hi, can someone call me back, I'd like to complain about claims administrator that has messed up and delayed 2 of my claims and doesnt want to give me her managers details.
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Replies (2)
MotoVantage's replyOfficial
11 Feb 2025, 13:48Hello Phiwo M,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply11 Feb 2025, 13:48
Official
Hello Phiwo M,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
12 Feb 2025, 14:36Dear Phiwo M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***7 , we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply12 Feb 2025, 14:36
Official
Dear Phiwo M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***7 , we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division