TM
Thabo M
1 reviews | Active since Sept 2023
07 Aug 2025, 12:32
935696MV***
I recently made a claim under my policy number TFP25641S.. The claim was authorised under 935696MV***. The claims department arranged with Tiger wheel and tyre Klerksdorp branch that is 175 Km away from Krugersdorp. Now one of their agents called Happy, decided to cancel my claim which was authorized and gave me the reason that my claim is a cosmetic. Why was the policy authorized if it is cosmetic? Poor service
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MotoVantage's replyOfficial
07 Aug 2025, 14:01 Hello Thabo M, We acknowledge your complaint and apologise for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply07 Aug 2025, 14:01
Official
Hello Thabo M, We acknowledge your complaint and apologise for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division