WORST SERVICE, A BUNCH OF ****S AND THE SOLE REASON FOR PEOPLE'S SUFFERING - ABSOLUTELY DISGUSTING MIFA

We personally submitted the withdrawal claim by MIFA on 03 April 2025. We have received numerous smses stating our banking details are not verified whereafter we sent them 4 emails with bank statements and a stamped banked letters before they could verify our banking details. Thereafter we had to phone several times to find out why our payment is not authorised yet and its excuse upon excuse. 1 person says again the bank details are not verified. 2nd person says they need to bypass SARS. 3rd person says it was paid on a Friday night but the funds came back. 3rd person says it is verified, we will receive an sms but for 5 days we receive nothing.

I am honestly disappointed in the service delivery and strongly believe MIFA should close their doors and give the work to a company that actually knows what they are doing.

Based on all the reviews I was reading, the fact that we are struggling and knowing there is still more to come, how can a company allow their customers to suffer like this? So many people on here are desperately in need of their monies, they depend on it, and this is the type of service we receive.

NO ANSWER ON TELEPHONE CALLS 9 OUT OF 10 TIMES - THEIR PHONES ARE EITHER OFF AND NOT AVAILABLE, OR YOU HOLD FOR MORE THAN AN HOUR

NO RESPONSE ON EMAILS - WE CAN ONLY ASSUME THEY ARE PURPOSELY IGNORING OUR MAILS AND DELETING THEM