Based on recent customer reviews, Motor Industry Fund Administrators is described as deeply frustrating by members trying to access provident, pension, retirement and beneficiary funds. Reviewers report claims sitting unpaid for two to four months, forms requested repeatedly, tax directive and SARS-related errors, and negative balance explanations that never resolve. Emails reportedly go unanswered, phone calls are not returned, and managers or principal administrators are said to be unreachable. One standout account praises a consultant who listened, took ownership and delivered results, showing individual staff can help when accountability exists.
TrustIndex
1.9
NPS Score
-67
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Motor Industry Fund Administrators
What do customers say about Motor Industry Fund Administrators?
Based on recent customer reviews, Motor Industry Fund Administrators is described as deeply frustrating by members trying to access provident, pension, retirement and beneficiary funds. Reviewers report claims sitting unpaid for two to four months, forms requested repeatedly, tax directive and SARS-related errors, and negative balance explanations that never resolve. Emails reportedly go unanswered, phone calls are not returned, and managers or principal administrators are said to be unreachable. One standout account praises a consultant who listened, took ownership and delivered results, showing individual staff can help when accountability exists.
Is Motor Industry Fund Administrators trustworthy?
Motor Industry Fund Administrators has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. Hellopeter has tracked Motor Industry Fund Administrators across 125 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2026
MIFA not answering emails
I was not told about the 2 pot solution and I did not agree on this, I decided to take early retirement, But MIFA does not want to pay what is due to me, whenever I email, I get no response
1 reviews | Active since Nov 2020
MIRF Payout
If I could give less than one star I would. My husband started the process to submit his claim in January. To date he has not received a single cent of his money. When you phone you get told 10 different stories of why you haven't been paid out and when you ask them to send everything that is apparently the problem over email they say they will but never do. He even received notice that it has been paid out but we haven't received a thing. All they want to do is ***** your money from you.
1 reviews | Active since Nov 2020
MIRF Payout
If I could give less than one star I would. My husband started the process to submit his claim in January. To date he has not received a single cent of his money. When you phone you get told 10 different stories of why you haven't been paid out and when you ask them to send everything that is apparently the problem over email they say they will but never do. He even received notice that it has been paid out but we haven't received a thing. All they want to do is ***** your money from you.
1 reviews | Active since Dec 2013
MIFA - NO HELP
I submit my retirement claim on the 2 June 2026, 4 weeks after submission i phoned the Belville office and they informend me that it has been sent to MIFA for payment. For two weeks after the call I phoned whithout any news and then finally I got hold of a male administrator that told me Mibco sent me the incorrect forms, he then sent me the correct forms which i completed and emailed back. He confirmend he got the completed correct forms and attachments and will escalate it for processing. I phoned again once a week after this but was informend yesterday that the firms was received, escalated but still nothing happend and a administrator has not yet been asighned to start with processing my retirement claim.
1 reviews | Active since Dec 2013
MIFA - NO HELP
I submit my retirement claim on the 2 June 2026, 4 weeks after submission i phoned the Belville office and they informend me that it has been sent to MIFA for payment. For two weeks after the call I phoned whithout any news and then finally I got hold of a male administrator that told me Mibco sent me the incorrect forms, he then sent me the correct forms which i completed and emailed back. He confirmend he got the completed correct forms and attachments and will escalate it for processing. I phoned again once a week after this but was informend yesterday that the firms was received, escalated but still nothing happend and a administrator has not yet been asighned to start with processing my retirement claim.
1 reviews | Active since Jul 2019
Mifa Ghosts Client
I am currently undergoing the worst experience with Mifa Regarding my tax directive number which i cannot continue my efiling due to incorrect figures or figures not inserted by this company. After escalated several emails and calls for 2 weeks continuesly 2 times a day i have a list of names of consultants who say its beyond there control but only a manager can assit there team Leader knows my name with frequent calls does not call back neither does the managers respond to any emails now or calls. If i don't get joy tomorrow or a conclusion i am going full media with every name of that department and the manager who cannot take my mails seriously. Its time i take this step i have no option to a conclusion
1 reviews | Active since Jul 2019
Mifa Ghosts Client
I am currently undergoing the worst experience with Mifa Regarding my tax directive number which i cannot continue my efiling due to incorrect figures or figures not inserted by this company. After escalated several emails and calls for 2 weeks continuesly 2 times a day i have a list of names of consultants who say its beyond there control but only a manager can assit there team Leader knows my name with frequent calls does not call back neither does the managers respond to any emails now or calls. If i don't get joy tomorrow or a conclusion i am going full media with every name of that department and the manager who cannot take my mails seriously. Its time i take this step i have no option to a conclusion
1 reviews | Active since Jan 2026
Claims
My littlebrother is supposed to receive hes money its been 4 months since we have been chasing after our money . They asked we submit Final Termination forms we did and no money is sent instead they give us a run around and it's really Annoying and frustrating. He is in Matric and is really struggling to get he's needs
1 reviews | Active since Jan 2026
Claims
My littlebrother is supposed to receive hes money its been 4 months since we have been chasing after our money . They asked we submit Final Termination forms we did and no money is sent instead they give us a run around and it's really Annoying and frustrating. He is in Matric and is really struggling to get he's needs
1 reviews | Active since Aug 2016
Delayed pay out - Administrators not clearing error
Delayed payment for funds, Claim was logged beginning of May 2026 no pay out as yet. Consultant keeps giving same progress on claim that amount is in negative balance and it is escalated to the administrator how can this take more than 2 months??
1 reviews | Active since Aug 2016
Delayed pay out - Administrators not clearing error
Delayed payment for funds, Claim was logged beginning of May 2026 no pay out as yet. Consultant keeps giving same progress on claim that amount is in negative balance and it is escalated to the administrator how can this take more than 2 months??
1 reviews | Active since Sept 2020
Pinnacle of bad service
If one could give negative stars, I would add the galaxy Never in my life have I come across such a bunch of *********** useless idiots. An App that is non functioning. Phone calls ignored (close to 300) Emails sent being diverted, nobody know who must do what If you are an employer, and can use a different pension/provident fund, please do for the sake of your employees
1 reviews | Active since Sept 2020
Pinnacle of bad service
If one could give negative stars, I would add the galaxy Never in my life have I come across such a bunch of *********** useless idiots. An App that is non functioning. Phone calls ignored (close to 300) Emails sent being diverted, nobody know who must do what If you are an employer, and can use a different pension/provident fund, please do for the sake of your employees