Feedback on Provident Fund claim

<p>I resigned from my previous employer and on the 7 July I gave in my Provident Fund claim form at Mibco offices in Hatfield. I asked the lady how long will the process take to pay out the claim. She said it should take about 4 to 6 weeks to pay out the claim. So I phoned Mibco and they put me through to the mifa offices where I found out that there was a problem with my tax number. So the following day I went to sars and got a new tax number and gave it to Mibco where they gave me the that worked with claims name. Her name was Zandi. So the week after I phoned again trying to speak to her and couldn't get a hold of her eventually after 2 days of phoning I got a hold of her only to be told that she is no longer working with the claim that a Thabisane is working with it and that there is still a problem with my new tax number. So I went to sars again only to be told that my new tax number is valid. So after phoning again I told the person that there is not a problem with the tax number. Last week Friday I got a hold of Mr Thabisane and he said the same story and I said that there is not a problem with the tax number. Then I asked him to phone me back as I am only working until 1 o clock on Friday and that I can make a trip to sars offices again. I phoned at 1 o clock and eventually spoke to some lady there only to be told why am I phoning again because they will only have feedback from sars Monday or Tuesday. This was done very rudely. I just want to say this I am the client and if it was not for me or the other persons working in the motor industry that contribute to this fund then these people won't have jobs. I am the customer not them and they must bear that in mind and that all the money spend to phone them and driving around who is going to reimburse me for that. They can give better customer service and phone you to let you know what is going great on with the claim or put up a website where you put in your reference number to track your claim. I am very disappointed with them to be like this for such a big organisation it is not acceptable. </p> <p> </p>