Extremely Poor Communication

Good day, i was just like to express my deep frustration is trying to get in touch with Mifa, they never answer their phones...i have submitted my a claim for my withdrawal benefit more than 7 weeks ago...to date I have received no communication from them...

I have subsequently contacted Mibco, they were very helpful but say they have very limited access to Mifa's systems neither to do they have an alternate contact no. for Mifa... HOW DOES ONES FOLLOW UP ON CLAIMS AND QUERIES, HOW DO I KNOW IF THEY NEED ADDITIONAL DOCUMENTS OR IF MY CLAIM HAS BEEN PROCESSED ETC...

Mifa up your game and communicate with members and advise of what's going on, every step of the claim, so we know it's been worked on, if are outstanding docs, then at least members can assist in getting the outstanding docs as well.

Please Mifa be considered, people depend on this money, your timeous response and communication would be appreciated.