Extremely Disappointed with MIFA’s Service

I want to express my deep disappointment with how MIFA has handled my claim sent through to them. Despite submitting all the required documents weeks ago, as discussed with them, there has been no progress. I’ve received conflicting timelines, been asked to resend forms multiple times, and experienced dropped calls, unprofessional conduct from agents, and complete silence on email.

I escalated the matter to the CEO’s office and the executive committee, submitted all documentation and a formal complaint, as I write this, no one has responded. The lack of accountability and professionalism is deeply concerning. Is this truly how MIFA treats its claimants?

Today, I followed up again to raise my concern, and once more, my request pending for over three weeks was ignored. This continued disregard is unacceptable and reflects poorly on the organisation’s commitment to service.