Detailed Contribution Statement - Waiting 2 weeks. Poor Service

Poor service - we requested a contribution statement from 2021 up to the last payment for reconciliation purposes on the 5th of July, however this is still not received. Sent from pillar to post - when you call *** the number immediately gives an engaged tone, or the number you dialed is unavailable. Emails are not answered and when you do get through on the number no one answers the phone. I spoke to two people over the past two weeks but no one gets back to you. They advised to phone MIBCO, when you phone them they advise you need to phone the fund administrators.