Delays, non-compliance and significant strain on my financial commitments.

I have been trying to withdraw from the 2-pot system since 7 January 2025, but the process has been frustrating. I keep being told that my details have been sent for verification, yet nothing progresses. Each time I call, I am kept on hold for 10 to 20 minutes before the phone is answered. The consultants promise to call me back but never follow through. I’ve committed to paying a deposit on a property I’m purchasing, and I don’t know what to tell the attorneys anymore—this situation is becoming extremely embarrassing. The poor service and lack of resolution for such a long time are completely unacceptable. I am reporting this under the Consumer Protection Act to the NCC.