Absolutely disgraceful

I am in absolute dismay at this point/ After what has been about 40 calls and 30 emails my partner Hanlize Visser is still waiting to get feedback from the fund for the bank verification on the app to be approved. it has been 2 weeks no. Mostly their phones don't get answered. We got through 3 times out of 40 and one reply back on all the emails sent. absolutely disgraced with the service and these are people that are responsible for a provident fund. what happens when we claim on retirement, we might not even receive our funds😡