ZERO correspondence or feedback from neither Nedbank or MFC

I settled my MFC account and sent proof of payment on 27 March 2018 and still waiting for a paid up letter and bureau information (promised via email to be done within 48 hours) to be updated as Nedbank and MFC have listed my profile!!

I paid for services and received none so that amounts to theft of the client's money!!!

While the thumbs twiddle I have given up on engaging Nedbank Personal Loans Admin and Client Feedback via email to action 2 requests, 1) create a payment arrangement of R1000 per month against my existing personal loan account 2) create a consolidated loan which the Nedbank website says I qualify for R250 000 at less than my current personal loan

Yet the client receives ZERO correspondence or feedback from neither Nedbank or MFC

AND NO, Im not going to entertain fruitless phone calls with empty promises.

I have done due diligence as the client to contact Nedbank and MFC in writing via email and no communication has been forth coming for months, the amount of reference numbers received is ridiculous!!