Worst service from complaints and account MFC doesn't update ITC status

MFC not updating my ITC status, I logged a complaint on the 5th Sepetember and this is this the response received " Good day Mr Mabuso.

We acknowledge receipt of the complaint.

@Pasi, please see below complaint follow up e-mail and kindly assist.

Kind Regards

Multi Media Contact Centre MFC, a division of Nedbank Nedbank 135 Rivonia Road Sandown Sandton 2196 South Africa PO Box 1144, Johannesburg 2000, South Africa Tel : ***Fax : ***E-Mail : *** Website : www.mfc.co.za Border Letters Enquiries Fax : ***E-Mail : ***" Then there was no response then on the 3rd October I logged another complaint as nothing was updated then I got this reply "Good day Mr Mabuso

We acknowledge receipt of your complaint.

Kindly be advise that the payment does not reflect yet.

Can you kindly provide us with proof of payment.

Kind regards

NEDBANK_MFC_Primary endorsed identity_CMYK_Eng

Sharon Mace

Service Resolution Specialist | Client Value Management | MFC a division of Nedbank

Nedbank 135 Rivonia Road, Sandton, Johannesburg, 2196, South Africa

PO Box 1144, Johannesburg 2000, South Africa

T +27 (0)11 *** F @ ***

Website nedbank.co.za" I even responded to this person with transunion report that September is status on ITC is on NU, and today they have updated September to 30 days in arrears maybe I don't understand 30 days status on IT shows that I have been in arrears for more than 30 days if I paid withing that 30 days the status must be on OK pay please advise on this because even for August I settled the outstanding balance on the 8th August but I am still on 60 days arrear, please advise on how your process and procedures work as I am picking this up with you only I am very disappointed with MFC shame their complaints guys I am sure they just drink coffee all the time useless people.