Worst Service

Dear MFC Vehicle Finance,

I hope this email finds you well. I am writing to express my extreme dissatisfaction and frustration with the service I have received from MFC Vehicle Finance over the past several months.

In January 2023, my life took an unexpected turn when my son was diagnosed with type 1 diabetes. This diagnosis has resulted in significant medical expenses that have put an immense financial strain on me. Recognizing the challenges, I reached out to MFC for assistance in the form of a payment break or arrangement to help alleviate the financial burden temporarily.

After months of struggling and persistent efforts, I was finally granted a one-month payment break at the end of November. However, despite this arrangement, my account continues to be debited, causing additional stress and financial hardship.

Furthermore, I sent an email requesting telephonic contact three weeks ago, emphasizing the urgency of the matter. Unfortunately, I have yet to receive any response or a phone call from your team. This lack of communication is not only unprofessional but also exacerbates the already difficult situation I am facing.

I am deeply disappointed by the level of service I have encountered, and this experience has been the worst I have ever had with any financial institution. As a customer, I believe I am entitled to fair treatment and timely communication, especially when dealing with such crucial matters that directly impact my financial stability.

I kindly request that you urgently review my case and rectify the situation. I am seeking a resolution that includes the agreed-upon payment break and an explanation for the continued debiting of my account. Additionally, I insist on receiving a prompt response to my email and a commitment to improve the communication channels between MFC and its customers.

Your immediate attention to this matter is crucial, as the financial strain caused by the medical expenses and the lack of assistance from MFC has become untenable. I trust that you will address this matter promptly and provide the necessary support that was initially promised.

I look forward to a swift resolution to this issue.

Sincerely,