Worst Service Ever

<p>I received an email from MFC last month informing me that I could take a December installment break. Im supposed to receive an sms to confirm that I'd like to skip the payment. Concerned about the date, I decided to call MFC call centre since I have not received the sms yet. </p> <p> </p> <p>After confirming my details with the first agent, he tells me to hold on.. And transfers me to someone else. I had to go through the same tedious process of explaining why I'm calling and confirming my details with the next person I spoke to, as if it was the first time I'm calling in. This agent proceeded to do the exact same thing the first person did and transfered me to someone else without telling me. </p> <p> </p> <p>Rinse and repeat, I had to go through the same process again and explain myself a third time to the next agent. This guy though, has the audacity to raise his tone at me!? Really? Is this the quality of service Mfc offers? </p> <p> </p> <p>After a long period of putting me on hold (assuming he needed time to cool off) he tells me he's going to send my request to management. This is an absolute joke. An email was sent to me offering this service and now it seems I'm begging mfc to do me a favour?? </p> <p> </p> <p>I'm disgusted. I've dealt with some bad service in the past, but this experience takes the cake. </p>