WORST SERVICE AND HORRIBLE CLIENT EXPERIENCE

I have had the most appauling service from MFC during this period we have been experiencing with COVID-19. I bought my son a vehicle financed via MFC and when he started working, he started to pay the monthly installments. Without missing a month and on time every month. He works in the alcohol industry and due to the ban on selling of alcohol, he obviously wasn't working and thus not receiving a salary. My initial call to MFC was to explain the situation and to make an arrranement regading payment. This first experience was pleasant and they gave him a grace period of 2 months (by extending the term). The ban lifted but soon thereafter was implemented again, which meant that he once again did not receive a full month's salary. I again contacted MFC via email and explained that he will pay as he gets funds to pay, even if it is just R400 and we also tried to assist him with payments. Since my last email I have received a call from MFC at least once a day during which I had to explain the situation over and over again, I comp**** with their request to email his bank statements (this wass 5 weeks ago). I emailed it 3 times to the email address they gave and once to a different email address. The one call centre agent said that they are behind on the email and she will make a note that they will action the email and come back to me. This has not happened as yet. But still I get called every day and I even received an email yesterday stating that the vehicle has to be paid or it will be repossessed. This email is now AFTER I spoke to an agent last week Thursday/Friday explaining everything ONCE AGAIN and again promised to make a note. Now this morning, I get yet ANOTHER call asking why the installment has not been paid. I cannot believe that a corporation like MFC which is a part of Nedcor does not have the systems to refer to prior to calling a client to ensure that they are up-to-date with all the conversations which have already taken place. I am so dissappointed with MFC, and this is after I honestly thought that they gave better service than any of the other vehicle finance companies. I will NEVER recommend anyone to make use of MFC. Oh yes, when I asked the client service person who contacted me today, that I want a manager or supervisor name and number so I can get this problem sorted, I was told that they are not allowed to give out numbers or email addresses of their managers/supervisors. REALLY!! So we will take your money, but our managers are off limits to us as clients. In all my years working for FirstRand and MMI Holdings, managers were always available to be contacted by clients. This is the WORST service.