Worst Customer Service Experience

I was contacted by Sabeer to advise on the increase in interest rates, he then told me there is nothing he can do and it comes from the reserve bank I advised him that according to cpa they could not do that and all he said was send him the info I got from cpa. He was not apologetic or even have any customer service experience. I sometimes wonder how people get their positions. I told him I am also moving to another bank and he had this dont care attitude. He really wasted my time and he want me to email him the stuff I got from cpa for what I dont even know. This was the worst service I received and you expect them to care about their clients....