1 reviews | Active since Oct 2020
WORST CUSTOMER EXPERIENCE
The worst experience in earth, I called in to follow up regarding a payment made on my vehicle, I'm being sent from pillar to post , I eventually speak to a Nosipho who puts me through to another client *** so me and a client are both on a call and we both have been holding for over 10 minutes. We cut calls and agree to try calling again this time around I reach a Nicolaus and I express my frustration to my surprise my issue is not acknowledged he was soo non chalant about it. Is this how your service is? Is this how you guys work? It's okay for consultants to transfer clients to other clients?? Does it even make sense ?what did I get myself into ?? What is going on with your legal department? Why am I not being serviced?
I trust all is well.
We acknowledge receipt of your complaint and confirm the same has been adddressed with one of our specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
***
I trust all is well.
We acknowledge receipt of your complaint and confirm the same has been adddressed with one of our specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
***