Worst Customer Experience !!!

Customer service !!

In the month on July I was unable to pay for my monthly instalment. Prior to the 25th of July I did call them to make an arrangement but I told that I can only make it after the 25th. On the 26th a lady called me to say I did not pay and we have an arrangement. The arrangement was that they would debit 3K on the 27th ( Saturday) and the balance will then be split between 3 months.

On the 27th they did not debit and I decided to call them on 30th of August as they still did not debit.I was told that the debit it pending and that it will go through.

A day or two later , still no debit from them and I called them to ask for their banking details as I would pay directly. For that call, an agent of them called me to say I did not pay ! Mind you I’ve made an arrangement and still called them back.

The lady gave me the WORST POSSIBLE CUSTOMER EXPERIENCE ONCE COULD EVER RECEIVE! I proceed to pay them directly and lodged a complaint.

My complaint was received by them and eventually that lady called to apologise and the matter was resolved.

On the 24th of August , they debited my account as arranged and all was well.

Please tell me why I’m receiving calls from them to say that I did not make a payment arrangement?? I told the lady, Thelma , that I’ve made so many payment arrangements with them and at this point I’m actually tired of MFC and calling me, it actually feels like harassment at this point !

How do you guys debit me the normal instalment plus the arranged amount if i did not make a payment plan. All she said was ‘there’s nothing on the system ‘.

How is it that ALL THE PREVIOUS AGENTS who called me did not update their systems or notes that I have made an arrangement. How is it that each call must be a back and forth with zero courtesy to me as a client and none of your agent care by the way. Don’t you treat your clients fairly ??

MFC needs to invest on customer service , I’m beyond disappointed and regret missing my payment with them. Had i known, I would have chosen a different account to miss than theirs !! I’m so tired !

If there was a negative zero ( negative star rate) I would give it to them , it’s what they deserve !

Never again !!!!!