Worse Service experience to resolve a complaint

<p>I cannot explain how disgusted i am with the service from MFC. They call you non stop, treat you like a ******** if you are in arrears, and then when you want to make payment, give you the wrong account number and information. When enquiquiring and complaining, my wife escalates this with them, after i informed them on my last call when i was advised the account will be handed over to allow my wife to handle my business with them, and the consultant confirmed that this is in order and that she may deal with them directly going forward. Now they through in your face that there is no recordings - which is not acceptable as the FAIS act requires this from a financial entity - and when faced with the facts of compliancethey refuse to assistwithout a power of attorney. OMW how are you conducting business if the one employee says something different than the other!!! The way Lester Stevens spoke to her on the phone is appauling and iquote: " What do you not understand of what i explained to you just now?" this all after being confronted with the compliance of FAIS?.</p> <p>MFC does not want to assist in checking their general accounts to see if the payment reflects, instead wants us to do the work for them. They made the mistake by wrongfully informing me of the incorrect account, they need to check their accounts for the payment as we have provided all the details to them of when, how and what payment was made exceot for the account number. And now there is silence from them again not assisting.</p> <p> </p> <p>I would never in my life refer anyone i know to them as each time you phone in the person on the other side does not sound in the mood to assist and then to receive assitance as per above re a complaint.</p> <p> </p> <p>It is very dissapointing and leaves one with no other option but to go to the Ombudsman!!!!</p> <p> </p> <p>Shame on you MFC!!!!!</p> <p> </p>