Which department, which person and how many documents.

On the 30th of November, my mom was retrenched. By the 8th of December, she has already submitted all documentation required to freeze her payment. Almost 2 months later, multiple calls and even more emails, we find ourselves nowhere.

Every time I call its a new department and a new requirement. The PROCESS IS BROKEN and the more I try and explain this to the consultant the more he explains to me that "OUR EMAIL IS NEVER BROKEN".

********** ********** ********** **********

WHICH ONE IS IT ALREADY, although it shouldn't matter... Ive sent it to over 50% of those emails and received a notice saying "feedback in 24-48 hours" and still nothing.

So as it would go end of January 2018 I get an outstanding bill... I get in touch and ask for feedback on the frozen instalments. I get told to email ********** why not ********** as they now also want the documentation. The oke actually had the nerve to say that it was "cares" problem so i must take it up with them... PS: if you have one CI and one brand voice and one ****** logo you are one company and if the company *****s up, you take responsibility for it. Dont be telling me that I will need to pay first and then you will freeze it for 2 months when the contract my mom signed was for 3 months of freeze and when I started to process I was up to date.

Its not enough that she was retrenched and that MFC staff know that she is in hospital... but then to be so slow and inefficient is just vulgar.

PS: Im her account holders daughter, the care team have a letter stating that I am to manage this. I have been retrenched, I had a car that needed to be frozen... its was effortless and seamless... it was Wesbank.