What a rude lady

I'm working overseas at the moment and missed a car payment for no other reason than the money I sent home to my SA bank account didn't make it to the account. Apparently the bank has to phone the person receiving the money in order for it to be accepted. So my debit didn't go off and a 2 weeks later I was contacted by this lady, Ms Kloka, advising me that I missed a payment and that I better make the payment or else..... so I explained my situation to her and asked for advice on how to make the payment to which I got a rude response saying if I sent the money why is it not in the account. One would think someone who works for a bank would know why it wasn't in the account. Anyway, she offered no advice on how to make payments from abroad and kept harping on about the debit order. So after finally getting the account details out of her so I could try to make a direct payment that didn't work either. So I sent double the installment amount to my father in law and asked him to make the payment, but even that took 2 weeks to clear so now she's handing me over to debt collectors for missing 1 payment. I won't be paying extra for that ****. Treat your clients better.