We must understand when you don't / Bad Bad service

Hellooooo MFC . Please are in the middle of pandemic, just in case you where not aware . This month we have paid R11000 that was oweing on a tata. Yes there is still an amount outstanding but can some agreement not be reached . We are not driving a royals royce or a sports car. Yes one of us was retrenched I even have the paper work to prove it but the car is in my partners name. Nedbank makes all these fancy adverts on how they care, when back at the ranch you don't give a damn. Please remember when you financed the cars with the advert at the back when window and you had to refinance the cars we all had to be understanding. Now us as people are asking the same as you. We have not said we would not pay the car we will put Rome was not built in a day and Covid happened which non of us can help. I am sorry my crystal ball broke the day covid hit and I lost my job some help will be grateful. Please make contact urgently