Warning: My Frustrating Experience with MFC’s Billing and Insurance Practices, ********* Debit Orders and Disregard for Customers

I am extremely dissatisfied with the service from MFC.

Debit orders are being deducted before the agreed deduction date, which is completely unacceptable. For example, my deduction date was Wednesday, 15 April, yet the debit order was processed on Monday, 13 April — with no public holidays involved. This results in unnecessary penalties and fees for the client if the debit order is unsuccessful due to their premature processing.

Additionally, MFC adds insurance on your behalf without proper consideration. When I provided proof that I had valid insurance all along, their insurance partner rejected the documentation based on format, rather than acknowledging the fact that I was already covered. This shows a clear disregard for the customer and the actual situation.

Communication with this institution is extremely difficult and frustrating. It feels nearly impossible to get a reasonable or fair resolution.

I strongly advise others to be cautious. There are plenty of other institutions offering far better service and customer care. Do not get caught up with MFC.