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Pilot M

1 reviews | Active since Aug 2012

20 Dec 2021, 14:23

Waiting on Rose to call back for shortfall arrangements, 7 days later no call!!!

All I need is my options to settle the shortfall after my insurance paid out for a written off car. but hey, being told Rose from legal will call me within 24 to 48 hours. Insurance paid out on 13th of December and have been trying to contact MFC to know exactly what my shortfall is and my options to settle it. Until today, 7 days later, no contact from MFC!!!

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply20 Dec 2021, 15:00
Official
Good day Mr Mzimba

We acknowledge receipt of your complaint and confirm the same has been assigned to a specialist to assist accordingly.
 
 We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

Kind regards
Client Value management
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