MM
Mpho M
1 reviews | Active since Apr 2020
22 Apr 2020, 11:56
Waiting for over an hour on the phone - no consultant
During these tough times, MFC should've known that more people would be calling to make payment arrangements and put measures in place to accomodate the high call volumes. I have been waiting for over an hour for a consultant to take my call but I had no luck. Even worse, the call center closes at 12pm and my call just got cut off automatically. My emails have not been responded to, my call is not being attended. I am really disappointed in the service I got from MFC today..
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Replies (2)0
Replies (2)
Motor Finance Corporation's replyOfficial
22 Apr 2020, 16:21Dear Mpho Mphaphuli
Thank you for receiving my call to address your complaint.
Kind Regards
Client Value Management
Thank you for receiving my call to address your complaint.
Kind Regards
Client Value Management
Motor Finance Corporation's reply22 Apr 2020, 16:21
Official
Dear Mpho Mphaphuli
Thank you for receiving my call to address your complaint.
Kind Regards
Client Value Management
Thank you for receiving my call to address your complaint.
Kind Regards
Client Value Management
MM
Mpho M's updateReviewer Update
22 Apr 2020, 16:41I got a call from Cheryl from the complaints department and she assisted me with me query. Thank you.
MM
Mpho M's update22 Apr 2020, 16:41
Reviewer Update
I got a call from Cheryl from the complaints department and she assisted me with me query. Thank you.