Very Very Very Horrible bad service

Yesterday I called MFC 6 times wanting to settle my vehicle, I was told that Regina Mahlangu is handling my account as it was on arrears and I even tried sending her an email and every time I called, they would take my numbers and say they are sending a request to her she never came back to me, and she never even rep**** to my email. i just called this Moring again and for the seven time someone has to take my number again, I don't think Nedbank as a big bank would have such a horrible service am so disappoint with the kind o service i have received from Nedbank it's a disaster, banks invest so much in their employes and behind the scenes the service we get is very sad ,cause I need to settle my vehicle. I don't why does it have to take the whole just to get a settlement letter and settle my vehicle.