Very poor service from Nedbank MFC

My vehicle was written of by insurance and payment made to MFC on 17 May 2022. They did not provide me a settlement balance for the shortfall insurance to settle despite my numerous emails to them requesting same. On 25th May a debit order went off although i do not own or have the car any longer. logged a complaint to the client services manager to no avail. The claim is still outstanding to date. Very poor service from nedbank MFC.