Very poor service from MFC and Nedbank

Hello Peter kindly assist. My late brother in-law passed away 15 June 2021 via MFC. He had a Ford bakkie via MFC, was still paying for it. We have his car at home in KZN. We have alerted the bank about his death. The said the car is ensured for death and damages but not for death. It’s the first we found out that when you have car insurance you are not covered for when you die. We have requested documentation from their side so to have agreement in a black and white but now it’s as if we are refusing with the car. 2 weeks ago an agent called us and we explained that we would like to have a copy of the agreement as he been in the communication since last year.He promised to come back to me but hasn’t to date. This morning I get a call from the bank wanting the car, I still explained to the employee that this is our concern. We ended up not seenu eye to eye. She said she’ll email me documents but then changed it saying I am refusing with the car and that she’s lodging a legal complaint against me for contempt and I’ll be liable legal fees against the bank. She was very rude too and not willing to hear my side. My late brother’s details are Sayitsheni Petros Nhlapo ID 62 ***.