Very poor service.

I settled my vehicle with MFC about 4 weeks ago. I called in to ask how do i receive the papers for the vehicle, a friendly lady explained to me it will be couriered to my address. I gave the address details and everything to her as well as updated my email address. She never once said to me it'll take longer then a month. I then decided to email *** asking about this and surprisingly no one acknowledged my email, rep**** or even called me. To my understanding they are now in possession of what belongs to me. I so not know what their SLAs are or their manadate on TAT but i need this resolved immediately.