VERY POOR SERVICE and violation of my rights

<p>I am currently struggling financially and for the first time in two years my installment bounced.</p> <p>I was phoned by mrs Harold from MFC. I made a plan and as soon as the funds were availabe I let her know to let the debit order repeat.</p> <p>Now what she DID NOT tell me was that MFC wil automatically detect that funds were available and that it would go of automatically. Knowing this, she put the installment through ANYWAY!!!</p> <p>Two days later another installment goes off. I phone mrs Harold again to ask what is going on just to hear that it is all MY fault and that if I had made sure the money was available in the first place this would not have happened?!! </p> <p>I live on a farm far away from town, and it will cost ME a lot of money and time off at work to now DRIVE to town, stand in the que at the bank and ask for a return. If she does it it will take up to 10 days. Now because of HER mistake me and my family has to pay??? MFC has NO right to take double the amount they should WITHOUT my consent, but now it falls on me to go to a bank and still this lady tells me it is MY fault?! I am disgusted at this HORRIFIC service!</p>