LVE
Lee-Anne Van Eeden
1 reviews | Active since Jul 2018
20 Dec 2021, 10:36
Very Poor service
I replaced my car engine a few months ago. I sent through the necessary documentation to MFC as well as proof of payment for them to change the engine number on their side on 23 November. When I phoned the next day to confirm receipt of the email, I asked the lady how long it will take in order for me to get the new RC1 form. I was told 7-10 working days. I have been phoning and asking when it will be done with no luck. Customer Care keeps on escalating the query with no results. I will be withholding my car payment for December for 18 working days as that is how long I have been waiting for my documentation.
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Motor Finance Corporation's replyOfficial
20 Dec 2021, 11:06Good day Mrs Van Eeden
We acknowledge receipt of your complaint and confirm the has been assigned to a specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
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We acknowledge receipt of your complaint and confirm the has been assigned to a specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
***
Motor Finance Corporation's reply20 Dec 2021, 11:06
Official
Good day Mrs Van Eeden
We acknowledge receipt of your complaint and confirm the has been assigned to a specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
***
We acknowledge receipt of your complaint and confirm the has been assigned to a specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management
***