VERY POOR CUSTOMER SERVICE

I sold one of my vehicles and need a duplicate of the Natis documents.

I send all the requested information and proof of payment on Friday, 18 July 2025, and was told that it will take 8 - 10 days to process the request.

On Wednesday, 30 July 2025, (8 working days after my application and payment) I enquired about the progress of my application. To my surprise I received the following response: Kindly note the natis that was requested was a duplicate natis under your business. Please advise if we should proceed with the request.

I explained that I already app**** and paid for something I'm waiting for!!!

I can't wait another 10 working days for you to process this request.

What is going on in your department?