Very Poor Customer Service..

Very Bad Service from MFC. I have been calling since August and kept being made empty promises. Stop lying to your customers. I called on 23rd September and was told my refund will take 7 to 10 days.. more like 7 to 10 years..Tick Tock... more than 2 weeks later still nothing. I then called yesterday spoke to Thabang Tshabalala "Manager".. promised me " I will call you back with feedback by 1 pm" 24 hours later.. I had to call and ask for feedback. Still, I hear it's been escalated.. ONCE AGAIN...how many times does one issue get escalated.. Thabang Tshabalala needs to get to grips with her customer experience or rather lack thereof and do what she promises. Now i hear Nicolene Fererra will call me back as she cannot make it to the phone to take my call because she is on a conference call.. very convenient too and perfect timing. Let's see I am still waiting.