Very disappointing and unprofessional service

Very disappointing and unprofessional service

I had an extremely unpleasant experience with MFC on 8 January 2026 at approximately 12:22 when I called to change my delivery address after settling my vehicle loan. The call quality was poor, but instead of being patient or professional, the consultant (a lady whose name I unfortunately did not get) was rude, irritated, and clearly unwilling to assist.

When I calmly pointed out that I did not appreciate her attitude, she cut the call without any attempt to resolve the issue. This level of disrespect is unacceptable, especially for a paying customer.

What makes this experience even more disappointing is that I have financed three vehicles through MFC in the past three years, yet this is the treatment I received. There was no professionalism, no customer care, and no accountability.

This interaction has seriously damaged my trust in MFC’s customer service standards. Customers should not be spoken to rudely or dismissed when raising legitimate concerns. Very unprofessional!