very bad service

on the 16th August 2018, I have been offered a car insurance by MFC, my current financer on my vehicle ix35 ,Hyundai, 2014 model. They promised me that I am covered at that particular moment I was accepting the policy, as I am not allowed to claim from two companies. I then cancelled my existing policy (PMD) immediately. They then sent me an email of an addendum showing that I have been accepted as a policy holder. they even sent me an sms with contact numbers to call when there is an emergency. I had an accident at around 12.15 midnight on Saturday the 18th of August, and they are now running away claiming that my policy does not reflect on their system, and that I should have called the number on the sms for towing the vehicle, whereas my phone was not working at that moment due to the impact of the accident. I then googled with one of the passenger's cellphone, and they dont even want to pay for the breakdown organised by the police.

Regards Nobuhle Dastile.