Very bad and useless 3 year service plan

I took my car in for a service, I have a service plan for my car, the car's cam belt is cracked, it needs to be replaced, MFC Innovation group did not want to give authorization for the replacement of the cam belt and expect that I must pay for it myself. This happens after I phoned them on Friday 01/06/2018 and they told me that because of the fact that I bought a car which have no service record. The car was bought on 02/02/2018 and the dealer could not supply me with a service booklet and manual.