Vehicle settled. MFC denies payment despite proof sent, where they continue taking installments. Poor customer care service.

Absolutely the worst service I have ever received.

My insurance company settled my vehicle the 21st of December 2022. I contacted MFC and informed them my account was settled where they told me it could take a few days to reflect.

On the 29th of December, my installment went off my bank account. I have been in contact eversince with MFC to request a refund. They informed me the settlement amount was not received. I send the all the documentation provided by the insurance including proof of remittance, payment reference number etc, however after several emails and calls the issue is not resolved, and they just stopped responding to my mails since a week ago, despite my follow up emails. This is unacceptable, not only due to the much needed refund of almost R7000, but also due to the fact that they are likely going to take another installment end January 2023 for a car that has been settled.

Honnestly MFC is unprofessional and provides pathetic service.