Vehicle Settled 2 Weeks Ago } No Papers Yet

<p>This whole situation started when I written off the vehicle on 01/04/16. The whole process was followed with the insurance company that was informed first about it and after the assessor declared the vehicle to be a write-off,whereby I immediately informed MFC about it and requested a settlement letter. The settlement letter was received the next day whereby it was send off to the insurance by me.The insurance settled the vehicle already on 20/04/16,whereby the broker of my insurance requested the papers also to be delivered to their offices a.s.a.p, as they can't pay me out without receiving the original papers for the vehicle. The broker followed up again a week later via e-mail(28/04) to the person working with our car (Meshack Ratlhogo) and no response was provided. I tried myself phoning Meshack without any luck, even if u leave a message for him he never returns your calls. Again the broker followed up a week later on 03/05, whereby it was promised by Meshack that the papers would be delivered to the broker's offices by the latest 04/05. Up to date still no papers has been delivered and I'm still without a car,because the insurance can't pay our my part until they recieve the natis documents. MFC is very quick to inform an individual when you owe them money, but when they have to deliver from their side, there would always be a delay. Hopefully I don't have to ever do business with them ever again, because I need a company that could deliver on their promises,and unfortunately MFC is not one of those companies. Account Number ***. You could contact me Salome Smith on *** or my husband on ***.</p>