VEHICLE FINANCE RESTRUCTURING

Good day, I am a proxy for Mr. Mario Young and currently he is in a dispute with MFC regarding repayments on his vehicle. Mr. Young bought the vehicle in 2009 for R127799.60 in May 2009. During that same year he lost his job and went under Debt review. Which means he was no longer able to pay the full installment that was due. While under debt review, there were payments made in the account at MFC. On 18 May 2013 MFC moved the outstanding debt to Nedbank. The full purchase price of R133875.39 plus the initial Finance Charges R178572.28 which came to an amount of R304759.03 was loaded onto this account. To date he paid R230317.08 to Nedbank which bring his outstanding balance to R101116.35. Two months ago, he received a letter from Nedbank saying that the outstanding amount is a Balloon payment, and he must choose the duration of the balloon payment. Which means they will again add Interest on this outstanding amount. He never bought the vehicle with a Balloon instalment, neither was he aware of this. He already paid the interest, which was added when they restructured his loan, WHY must he again pay Interest on this outstanding amount? I have been in contact with Claire Schoonraad regarding this issue because she was assigned to it, and then she pushed the issue to somebody else who is never available or never answer any calls. All me and Mr. Young want is that this issue be resolved, and that Nedbank take the responsibility of their actions otherwise they leave me no choice as to go to the OMBUDSMAN.