EB
Evette B
1 reviews | Active since Mar 2014
25 Jan 2022, 15:55
Vehicle Finance Insurance policy payment issues
Why am I getting an sms saying the premium on my Vehicle Finance Insurance policy was not paid and that it would impact my cover with you and that I have to make payment within 30 days????
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Replies (2)
Motor Finance Corporation's replyOfficial
25 Jan 2022, 16:12Good day
We acknowledge receipt of your complaint.
One of our consultants will investigate the matter and will be in contact with you.
We do apologies for the inconvenience caused.
Trust that the above is in order.
Kind regards
MFC
Motor Finance Corporation's reply25 Jan 2022, 16:12
Official
Good day
We acknowledge receipt of your complaint.
One of our consultants will investigate the matter and will be in contact with you.
We do apologies for the inconvenience caused.
Trust that the above is in order.
Kind regards
MFC
EB
Evette B's updateReviewer Update
31 Jan 2022, 16:32Hi MFC
A gentleman from MFC called me on 26 January while I was busy in the bank. He said he just wanted to inform me that the insurance department would be calling back regarding my enquiry. I am still waiting! Is this okay to send your clients messages that their policy wasn't paid, then when the client wants to enquire why they are getting messages like this, you don't attend to the enquiry? This is the poorest service from a provider that I have ever dealt with!
A gentleman from MFC called me on 26 January while I was busy in the bank. He said he just wanted to inform me that the insurance department would be calling back regarding my enquiry. I am still waiting! Is this okay to send your clients messages that their policy wasn't paid, then when the client wants to enquire why they are getting messages like this, you don't attend to the enquiry? This is the poorest service from a provider that I have ever dealt with!
EB
Evette B's update31 Jan 2022, 16:32
Reviewer Update
Hi MFC
A gentleman from MFC called me on 26 January while I was busy in the bank. He said he just wanted to inform me that the insurance department would be calling back regarding my enquiry. I am still waiting! Is this okay to send your clients messages that their policy wasn't paid, then when the client wants to enquire why they are getting messages like this, you don't attend to the enquiry? This is the poorest service from a provider that I have ever dealt with!
A gentleman from MFC called me on 26 January while I was busy in the bank. He said he just wanted to inform me that the insurance department would be calling back regarding my enquiry. I am still waiting! Is this okay to send your clients messages that their policy wasn't paid, then when the client wants to enquire why they are getting messages like this, you don't attend to the enquiry? This is the poorest service from a provider that I have ever dealt with!