UTTER DISGRACE AND PURE INCOMPETENCE.

I have received numerous emails stating that I have to provide proof of my comprehensive vehicle insurance. I spoke with my broker, and the necessary document was submitted, AFTER many attempts of sending, where the response is always " We can not find your records with my ID NUMBER", but I get emails of statements of important information, which is password-protected with my ID.

I received a phone call on October 3 stating that if we sent the updated proof of the comprehensive insurance, they would cancel the Vehicle Protection Plan of R821 (listen to the recording). I have been deducted AGAIN this month after we provided the updated document on October 7.

They need to fix this issue IMMEDIATELY and refund me for what they took the past 2 months.

They have what is needed, so this is *****ulent and *******. If this doesn't get resolved IMMEDIATELY, I will be forced to seek legal advice or even approach the Ombudsman.

FIX THIS NEDBANK INSURANCE AND MFC/MOTOR HAPPY