Utmost BAD Customer service from Todani

Appalling service from Innovation group

I took out a Service plan with them through MFC. On the phone call I was very clear to sales lady that my next service km's was 229000. She instead started my policy at 240000km. I called MFC/Innovation group and asked them to amend my start km 225000km to accommodate my next service

Today (9/12/2024) I took my car in for service and only found out that the service plan was not updated. I spoke with Todani in the Claims department at Innovation group and the guy is nothing but RUDE. I asked to speak with a manager and he said 'that's if I don't mind holding the line until 3pm' and at time it was 1:30pm. I spoke with Pule from customer service who is trying to sort this out because my car is still standing at the dealership as we speak