Using Debicheck without my approval

Using Debicheck without my approval

After several attempts just to get some to call me back. Numers email that have been sent. And still no response. After a phone call received from the collection department. Accousing me for missing a payment. I did sent my bank statement through and was talled a consultant will call me to rectify it. Today I received my clear score report bring down my credit rating and showed that I have missed a payment. I need this to be rectified at the credit bereu like yesterday. I will take this to the next level