usettled account

I have been dealing with MFC and a claim for over 5 months now, the person responsible for my account has been giving me the run around. I have phoned numerous times and all I keep getting as a response is that they are waiting upon the shortfall company to respond to the amount outstanding.<br> I have been following up monthly and to an extent I have been the one getting things rolling with regards to getting the claim resolved. at this point my account is in advance for the second time since my claim was lodged in January. all they keep doing is recalculating my instalments and telling me that their waiting on the shortfall company to pay out.<br> The shortfall company (GRSA) I have been dealing with a lady called Bianca Lourens, she has been assisting in the sense that after some investigation she found that insurance short paid and once insurance had paid the complete amount I wouldn't have any shortfall. which mfc sent a paid up statement which showed a negative figure on their behalf which illustrates that they need to pay me out.<br> <br> I Have forwarded the information through to Ms. Schreuder who didn't get back to me until I phoned.