Useless staff that seriously need training

MFC, a division of Nedbank you really need to start looking at training your staff better. We have been struggling to get a border letter for our caravan for the last week. Only to be told by the consultant that they can’t issue it because the caravan does not have a engine number. Last time I checked caravans get’s towed by a car so they don’t need an engine. Ford Credit (Absa) on the other had sent us the border letter for the car with in 30min. This is the last time we will do bussiness with MFC